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FAQ

Can I see a preview of my custom design?

Yes! Simply select the "Digital Proof +$2.99" upgrade at checkout, and we’ll send you a proof to review before we proceed with production. This ensures that you’re satisfied with the design before it’s finalized.

How can I contact customer support?

You can easily reach out to our customer support team by clicking the "Contact Us" button at the top of the website. From there, simply fill out the contact form, and we’ll get back to you as soon as possible!

What should I do if I receive a damaged or incorrect item?

We strive to ensure every order arrives in perfect condition, but if you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Click the "Contact Us" button at the top of the website, fill out the form, and include a photo of the issue. We’ll resolve the problem as quickly as possible.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Your payment information is always kept safe with our encrypted checkout process.

What are your shipping options and costs?

We offer several shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the shipping method chosen. You’ll see the total cost before completing your purchase.

Can I return a custom product?

Due to the personalized nature of custom products, we do not accept returns unless the item is defective or there was an error on our part. If you encounter an issue with your order, please contact us, and we’ll work to resolve it.

Do you offer wholesale options?

Yes, we offer wholesale pricing for businesses and events. If you’re interested in purchasing our products in bulk for resale or large events, please contact us for more information.

What is your policy on custom designs with copyrighted images?

We are committed to respecting intellectual property rights and do not produce custom designs that include copyrighted images, logos, or trademarks unless you have explicit permission to use them. Please ensure any custom designs you submit are your original work or are used with permission.

Will the colors on my custom product look exactly like they do on my screen?

While we strive to match colors as closely as possible, please note that there may be slight variations between the colors on your screen and the final product due to differences in screen settings and printing processes.

What if I need to update my shipping address after placing an order?

If you need to update your shipping address after placing an order, please contact us as soon as possible. We can make changes if the order has not yet been shipped. Once the order is shipped, changes may not be possible.

How do I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your order directly with the shipping carrier.

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