Shipping policy

At RapidPrint Drinkware, we are committed to delivering your orders safely and promptly. Please review our shipping policy below for important details regarding our shipping options, timeframes, and procedures.

1. Processing Time

• Custom Orders: Custom orders typically take 1-2 business days to process and produce. Please note that this timeframe may vary depending on the complexity of the customization and our current order volume.

2. Shipping Options

We offer several shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the shipping method chosen. You’ll see the total cost before completing your purchase.

• International Shipping: We ship internationally to select countries. Delivery times vary based on the destination. Please note that international shipments may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order.

• Free Shipping: We offer free standard shipping on orders over $35 (if applicable). This offer applies to domestic orders only.

4. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order.

• If you do not receive a tracking number within the expected timeframe, please contact our customer support team for assistance.

5. Shipping Address

• Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

• If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes if the order has not yet been shipped.

6. Delivery Timeframes

• Delivery times are estimates and may be affected by factors beyond our control, such as carrier delays, weather conditions, or customs processing for international orders.

• We cannot guarantee delivery on a specific date, especially during peak seasons or holidays.

7. Lost or Stolen Packages

• If your package is marked as delivered but you have not received it, please check with neighbors, family members, or your building’s management office to see if the package was received on your behalf.

• If you are still unable to locate your package, please contact us, and we will work with the carrier to investigate the issue. Please note that we are not responsible for lost or stolen packages once they have been delivered.

8. Damaged or Missing Items

• If your order arrives damaged or if items are missing, please contact us within 7 days of receiving your order. Provide photos of the damaged packaging and items, and we will assist you in resolving the issue, whether it’s through a replacement or a refund.

9. International Shipping Considerations

• Customs Fees: International shipments may be subject to customs fees, duties, and taxes, which are the responsibility of the customer. These fees are not included in the shipping charges at checkout.

• Delivery Time: International delivery times vary based on the destination and customs processing. We recommend allowing extra time for international deliveries.

We strive to make your shopping experience as smooth as possible and are here to help with any shipping inquiries you may have.