Wonderful ordering experience! The Etsy shop owner for this store was very friendly and prompt! The shot glasses were exactly as described and the store owner did a wonderful job of sending over the proofs/limitations of what the expected glasses were going to look like and they were exactly as pictured :D If I could give 10 stars I would! There was a slight mistake with one of the glasses that I ordered, and once it came in I snapped a picture and sent it over to the shop owner who very kindly apologized for the misprint and was EXTREMELY sweet to send over a replacement shot glass with how the original should've came out without charging extra, all out of their own pocket! Safe to say if I need another custom shot glass printed I will gladly return as a happy customer and refer any friends/family to this shop :D